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International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
If you need to change or cancel your order, please contact us immediately because once our warehouse has processed your order, we will be unable to make any changes.
Exchanges are accepted in its unopened original packaging within 30 days of purchase. Please email us the proof of purchase if you would like to request an exchange. You may only exchange for a different model and not for a different priced product. Please ship us back the product and we will process your exchange once we receive the package.
All Launch products are covered under a lifetime limited warranty. The warranty ensures that all products are free from defects in workmanship and materials under normal use. The warranty is only valid to the original purchaser and has a limit of one (1) free replacement per request. In order for Launch to process the warranty, the original purchaser must provide a copy of the purchase receipt, photos of the damages to the product, and may need to ship the damaged product back to Launch. Launch is not responsible for any shipping costs to return a damaged product.
Launch will replace, at its option, any defective product free of charge with an identical or similar Launch product. Launch reserves the right to discontinue any of its products without notice, and disclaims any limited warranty to repair or replace any such discontinued products. In the event that Launch is unable to replace the product with an identical Launch product (for example, because it has been discontinued), Launch will offer either a refund or provide a replacement of another product from Launchprotect.com in an amount equal to the purchase price of the product as evidenced on the original purchase receipt.
This warranty does not apply to any product which has suffered through normal wear and tear, accident, alteration, improper installation, physical abuse, misuse or neglect. Damage resulting from an act of God, including but not limited to fire, flood, earthquake and other natural disasters will be excluded. This limited warranty is in lieu of all other warranties, express or implied either in fact or by operations of law, statutory or otherwise, including, but not limited to any implied warranty of merchantability or fitness for a particular use. In no event, whether based in contract or tort shall Launch be liable for incidental, consequential, indirect, special, or punitive damages of any kind resulting from the use of this product. In no event shall Launch be liable for damage in excess of the purchase price.